Shipping policy
Shipping Policy
At Heartlyne, all products are made to order and shipped directly from our trusted production partners. Please review the information below before placing your order.
1. Processing & Production Time
All Heartlyne items are produced on demand.
Production time: 2–4 business days
Production times may vary slightly depending on the product and production partner.
2. Shipping Times
Estimated delivery times (including production):
Portugal & Europe
Estimated total: 5–11 business days
United States
Estimated total: 6–12 business days
Rest of the World
Estimated total: 7–19 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
3. Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- Your location
- The products in your order
Any applicable shipping fees will be clearly shown before completing your purchase.
4. International Shipping & Customs
We ship worldwide.
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
5. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
Tracking updates may take up to 24–48 hours to appear.
6. Multiple Shipments
If your order includes multiple items, they may be produced and shipped separately depending on the production partner and product type.
In this case, you may receive more than one tracking number.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
Heartlyne is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, reshipping costs will apply.
8. Delays & Lost Packages
While we work closely with our shipping partners, delivery delays may occasionally occur and are outside of our control.
If your order appears lost or significantly delayed, please contact us and we will assist you in investigating the issue.
9. Contact Us
If you have any questions about shipping or delivery, please contact us at:
heart.lynee@gmail.com
We aim to respond within 24–48 business hours.